Standard Policy
You will receive a full refund of the tour price if you cancel at least 45 days before the start date of the tour. Timing is calculated in accordance with the time zone of the tour.
• Over 45 days prior to the arrival date: Administrative fees will be charged plus the cancellation fees applied by the concerned service suppliers, such as: hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any. If not, you will be free of charge and receive full refund from Up Travel.
• From 45 to 30 days prior to the arrival date: Cancellation fee of 10% per group/booking plus the cancellation fees applied by the concerned service suppliers, such as: hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any.
• Between 29 to 15 days prior to arrival date: Cancellation fee of 30% per group/booking plus the cancellation fees applied by the concerned service suppliers, such as hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any.
• Between 14 to 7 days prior to arrival date: Cancellation fee of 50% per group/booking plus the cancellation fees applied by the concerned service suppliers, such as hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any.
• Less than 7 days prior to arrival date, or no show: 90 % charge per group/booking plus the cancellation fees applied by the concerned service suppliers, such as hotels, trains, and flight or boat companies … in accordance with their cancellation policies if any.
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.
Luggage and Personal Valuables:
Customers are fully responsible for their luggage and personal valuables. Up Travel is not responsible for any of the customer’s luggage and personal valuables. Up Travel recommends that all customers purchase travel insurance prior to departure.
Passport:
Up Travel recommends that customers have their passport with them at all times during tours booked by Up Travel.
Amendments.
Up Travel may modify and amend this Cancellation Policy from time to time in its sole discretion. Up Travel will provide notice to You by posting such changes on the site.
Please contact us if You have any questions about our Cancellation Policy.
